Domain Registration Agreement

Ownership of the domain is the Customer’s, only after full payment has been received.

Payments for a domain name registration are non-refundable. Once a domain name is registered, the WHOIS database stores the information and it is kept there for a period of one year, until the date of renewal (‘Domain Parking’). Payment will NOT be credited back.

Domain Parking does NOT include Web Space, Virtual Hosting, or e-Mail facilities.

The Provider shall be indemnified and held harmless by the Customer if the Customer uses any Domain Name that infringes on any rights of any person, or company.

The Provider does not guarantee that a Domain Name requested by a Customer will be available. Provider’s systems may reflect that the Domain Name requested is available; however, this domain may have been already taken, as the Provider’s system is reliant on server updates from both local and international WHOIS servers.

As the Provider is a reseller of various domains, the Customer agrees to abide by the terms and conditions of the various domain registrars worldwide, when registering a domain with the Provider.

As Domain registrars charge a Registration Fee, Renewal Fee and Redemption Fee (This is the period after suspension by the Registry), the Customer agrees to pay the Provider the fees that relate to the registration, renewal, redemption, maintenance, or administration, of the Domain Name. These fees are not refundable.

Should the Customer misspell a Domain Name and the misspelt domain is registered, the Customer will be held liable for payment of the misspelt domain. No domain registration fee will be credited, and the Customer will then have to register the correctly spelled domain name at the cost of a new domain registration.

The Provider, through Tambuka, is an official accredited Registrar of UniForum SA and as such all domains names are registered via the new accredited EPP system. Any domain registrations registered with the Provider, on the EPP system, cannot be transferred back to the legacy system, or be transferred to any other company that uses the legacy system; domains can only be transferred between Registrars.

Should a Customer request the Provider register a new domain on their behalf, and do not want to use the EPP system, the Customer must notify the Provider of this prior to registration.

Should a Domain Name be registered on the EPP system and a Customer requests to move their hosting, the Provider can point all DNSs (name servers) elsewhere, allowing the Customer, in effect, to host their domain elsewhere. Should the name servers point to another ISP that is not accredited, or whom does not have EPP, the domain can/will be released at a later date, by written instruction from the client to the ISP/hosting provider, once they are EPP enabled.

Front-end consumer clients will receive email based domain renewal notifications prior to expiry
Resellers or clients of resellers will receive email based domain renewal notifications 14 and 7 days prior expiry

In visiting this website the Customer and / or End User is / are required to provide information (a) to register a domain name, (b) to update information about a domain name previously registered, or (c) to submit questions about the Provider’s products and / or services.

To register a domain name, the Customer and / or End User are required to provide the following:

  • the name they are registering,
  • their name and address (or those of the person for whom the Customer and / or End User are registering the domain name),
  • technical information with which the domain name will be associated,
  • the name, address, e-mail address, telephone number, and where available, a fax number for the technical, administrative, billing, and zone contact information for the domain name.

Once the domain name has been registered, the Customer and / or End User maybe be asked to correct and / or update said information periodically, in order to ensure the WHOIS information is correct. Any administration, billing, and technical contact information that is added to a domain name may be available on the WHOIS server for public viewing.

In terms of the Provider’s ICANN accreditation, the Provider will provide information the Customer and / or End User submitted in registering a domain name, or updating related information, to the Provider’s own employees and consultants, to the administrator of the registries, to operators and users of the Internet, whom may request Whois information related to the Customer and / or End User’s domain-name registration. This information may be provided to the Internet Corporation for Assigned Names and Numbers (ICANN), which provides technical coordination for the Internet, and to escrow agents, auditors, Whois service providers, and replacement registrars that ICANN may designate.

Information the Customer and / or End User provides, in asking questions related to the Provider’s service, may be given to the Provider’s employees and consultants and, upon its request, to ICANN.

For more information about Registrant Education, please click here:

For more information about Domain Name Registrant Rights, please click here: